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Privacy Policy

This policy along with our Terms and Conditions sets outs all personal data that you provide us with or what we collect from you and how we process it.

Please carefully read the following to make sure you understand our practices and how we deal with your personal data.

Under the Data Protection Act 1998, your personal information is kept but stored securely until it is no longer required by us.

This Privacy Policy was last amended on 31 January 2015
Information we may collect from you

We may well gather and process the following data about you:

1.1 The Information that you supply by filling in online forms on This will also take in details supplied by email when submitting a booking enquiry on our site, or asking for additional services. We might also ask for information when reporting a problem with our site or the services we supply. You may be asked to give us personal facts such as your name, address, telephone number, age, email address as well as passwords and further registration data. Other details that may be requested by us include credit card and financial details, business and household data, pet details and any facts of your property that may be exposed in photographs you have supplied us with.

1.2 On contacting us your correspondence may be recorded by us.

1.3 For research purposes we may ask for you to complete surveys, though this is not obligatory.

1.4 When visiting our website we will automatically collect technical information, such as what mobile device (Device) and browser you use, mobile network details, operating systems and the time zone you are in.

1.5 We may gather computer information including your operating system, IP address, as well as browser type. These are statistics for our system management, and in no way reveal the user’s identity.

1.6 Details such as traffic data, weblogs, location, and further communication data, required for billing and other purposes, as well as estimation of the resources you have access to.

1.7 We work directly with third parties and may acquire details about you from them.  These third parties include, for instance, business partners, technical and delivery sub-contractors, advertising networks, delivery and payment services, search data providers, fraud prevention agencies, credit reference agencies, and debt collection services.

To improve our site we use cookies to differentiate you from other users visiting our website. This provides you with the best experience when browsing our site, and lets us improve our site.

Where we store your personal data

1.8 All data we collect from you may be stored and transferred within the European Economic Area (EEA). The staff working outside the EEA for us and our suppliers may also process these details. That staff may be responsible for processing bookings, payments, and providing support services among others. When you present your personal info you instantly agree to this processing, storing and transfer. We take all of the necessary steps to make sure your data is treated securely and in agreement with this privacy policy.

1.9 All of the details you supply us are stored on our secure servers. All credit and debit details will be concealed using SSL technology. Where we have supplied a password or if you have picked one to enter our site, it is your responsibility to keep it private, and not disclose it to anyone.

1.10 Regrettably, information transferred on the internet is not 100% secure. Though we do everything in our power to protect all of your data, we cannot guarantee the protection of data sent to our site, it is all transmitted at your own risk. Upon receiving your information, we do follow exceptionally strict measures to stop unauthorized access.
 Uses of the information

1.11 We use your stored information in the following ways:

1.11.1 To make sure our site content is presented in the best manner to suit you and your computer or other device.

1.11.2 To handle your booking enquiry and to organize the performance of services by your provider.

1.11.3 To fulfill our obligations pertaining to contracts signed between you and us.

1.11.4 To agree to you taking part in interactive features of the services we offer, when you want to.

1.11.5 To inform you about site changes or services available.

1.11.6 To supply you with details about other goods and services that may be comparable to those you have already asked about or bought.

1.11.7 To provide or allow a third party to give you details about products or services that we think may be of interest to you, we may contact you via post or telephone. For existing clients, we contact you solely by email or SMS regarding details about goods and services that are similar to those you have requested or bought previously. For new customers, we (or our third-party partners) contact you via electronic means only after you have granted your consent for that. To avoid any of these above options and to prevent sharing your contact details with third parties, do not tick the respective box on the data collection form. To stop receiving marketing messages you can contact us at any given time through the contact details given below.

1.12 We will supply your data to the service provider who is assigned to giving you your services, in order for them to supply you with those services. These details might include:

1.12.1 Your name, address and contact details;

1.12.2 Details about the property and the services required, including photographs you may have supplied;

1.12.3 The non-binding quote that we have given you; as well as

1.12.4 Your payment details 

Disclosure of your information

1.13 We might disclose your personal details to other members of our groups or subsidiaries or our holding company as well as its subsidiaries; as stipulated in the UK companies Act 2006, section 1159.

1.14 We may give your personal details to third parties;

1.14.1 In the event of selling or buying assets or business, we may share your personal data with the prospective buyer or seller of those assets or business

1.14.3 If we are under a legal obligation to share or disclose your personal data, or in the event we need to apply or enforce the terms and conditions of our website. This may include information exchange with other organizations or companies for the purpose of reducing the credit risk and fraud protection.

1.14.4 Failure to make a payment related to any services supplied to you by a service provider may force us to give away personal data about you to credit agencies, debt collection services and fraud prevention agencies. The details given to such authorities are used to trace your whereabouts and retrieve the debt owed. These details may be logged and accessed by other establishments, including fraud prevention agencies and official entities in other jurisdictions.
Your rights

1.15 It is within your rights to request from us not to process your personal information for marketing purposes. We will normally inform you prior to collecting the data if we intend to use your details for such purposes or disclose it to third parties for similar purposes. You have the right stop this by not ticking specific boxes on the data collection forms. Alternatively, you can at anytime contact us via the contact data provided below and ask for your details not to be shared with third parties.

1.16 The Act allows you to access any information held about you and you can exercise your access rights in accordance with this Act.

Links to third-party website

Occasionally our website will contain links to and from our other partner and affiliate websites. When following the links to these other sites, please be aware these sites have their own privacy policies and we are not responsible or accountable for these policies. Check those policies before giving any personal details to these sites.
Changes to our privacy policy

Any future alterations we make to our private policy we will post on this page and, in the appropriate cases, send to you via email.


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